FAQ - PetAlertPro

❓ What is PetAlertPro?

PetAlertPro is a subscription-based pet food recall alert service. We track recalls from official sources like the FDA and notify subscribers via email.

📢 How does PetAlertPro work?

We scan official recall sources every 2 hours. Our system intelligently analyzes each recall to determine if it is relevant to pet owners, specifically for dog and cat food products.

Keyword Matching: We check if the recall contains dog- or cat-related terms, such as "dog food", "cat treats", or "kibble". We also look for general pet-related clues, like "pet treats" or "companion animal".
Contamination & Recall Warnings: We monitor recalls mentioning safety risks such as contamination, bacterial infections (Salmonella, E. coli, Listeria), and toxins.
Personalized Alerts: If you’ve set up preferences for specific brands, we’ll send you an alert only if your tracked brand is affected (if you opted for this). Otherwise, you’ll receive all pet food-related recall alerts.

Once a recall is confirmed as relevant, we immediately send an email with all the details, helping you take action to keep your pet safe.

💲 How much does it cost?

Our service is $10 per month, managed through Paddle.

❌ How do I cancel my subscription?

You can cancel anytime via the Paddle subscription link you received in your email. After canceling, you will still receive alerts until your billing cycle ends.

📧 How do I unsubscribe from emails?

If you no longer wish to receive alerts, you need to cancel your subscription via Paddle. Emails will stop once your billing period ends.

🔍 How does brand tracking work?

You can track specific brands in your preferences. There are two ways to set up tracking:

1️⃣ Enter a brand name without selecting "Send alerts only for my tracked brand":
- You will receive all pet food recalls, just like other users.
- However, the email **subject line will be personalized**, mentioning your tracked brand (e.g., "🚨 Issue with Your Tracked Brand!").

2️⃣ Enter a brand name and select "Send alerts only for my tracked brand":
- You will receive **alerts ONLY if your tracked brand is involved** in a recall.
- Be aware that some brands manufacture **both pet and non-pet products**. If your brand is recalled for a non-pet product, you may still receive an alert.

Summary: - If you don’t select "Send alerts only for my tracked brand," you get **all recalls** with a personalized subject line. - If you select "Send alerts only for my tracked brand," you get **only brand-specific recalls**, but **you might still receive non-pet product recalls** under that brand.

🛑 What if I want to receive all recalls?

If you choose not to track specific brands, you will receive **all pet food recall alerts by default**.

📅 How often will I receive emails?

We send recall emails **only when a new recall is detected**. Our system runs every **2 hours**.

🌎 Do you cover only U.S. recalls?

Yes, we currently monitor recalls issued by the **U.S. FDA**.

📞 How do I contact support?

You can reach out to us at support@petalertpro.com

Frequently Asked Questions

Need Help?